Customers who purchase medicines through our portal should read the return policy. This will provide them with a better understanding of some of our policies. This will avoid any confusion or harassment later on for both us and the customer.
These points are available for you to review:
Confirmation of your purchase
After you have completed the order, which is on the payment page or the process, we will send you an email confirming all details. This mail will include the prices and specifications for the medications.
After this you will need to place the order and pay online. After your order has been placed successfully, you will receive an acknowledgment confirmation from us with the final order amount and the delivery time.
We will mention in our final acknowledgment bill if we are unable or unwilling to place your order.
Confirming your shipping dispatch
After payment is received, you can track your order via our portal. We will send you an email confirmation once we ship your product.
It can take between 24 and 48 hours from the time you place your final order through our portal and once payment has been made.
We will send you a shipping bill/invoice containing the invoice number, shipping details and how to track your shipment during transit. We will explain each step in detail.
To clarify any of the above, please call our helpline number.
We usually deliver your package to your doorstep or office. Once your order is shipped, please do not change your shipping address. This could result in packages being lost.
Understanding the customs
TrustModa sells its products outside India’s territorial boundaries. If you order as a foreign citizen, you will have more time. Your package will likely go through customs checks before it reaches the port or airport. This could cause additional delays.
As such, we cannot be held responsible for delays caused by the customs department. Once the customs clearance is completed, your package will usually be sent to the local courier office. This is where the local dispatch procedure starts.
Keep in mind that customs checks can take from a few days up to several weeks, so allow yourself extra time.
It’s time to receive the package
Our packages usually arrive within a few days for both local and territorial areas. There are always delays due to unforeseeable circumstances, such as customs delays, natural disasters, political disruptions or turmoil in the state.
International orders take longer. We generally take 2 to 3 weeks for the final order to be placed on our portal.
Keep in mind, however, that customs checks may be required to ensure delivery on time. If the package has not been delivered within 14 days, the customer is responsible for tracking it and calling us to get assistance.
Reshipping lost orders
Although we don’t usually face such situations, we can’t predict the future. In the event that the package is lost during transit, we will usually reship the order or refund the customer.
The customer bears all costs, including any taxes or customs duties. If the customer has not received their package within 21 days for international and local orders, he or she should contact our helpline number.
We will generally reship the product or send the shipment again free of charge to the customer. These requests must be made to our customer service executive and helpline within 8 weeks of the final order placing.
If you notify us after 8 weeks that your package has not arrived, we will not refund or reship it.
Policy on return and refund
If the customer receives a shipped order that has a damaged seal or is tampered with, they must report it within seven days.
After verifying all details, we will issue a return or refund order within 7 days.
After 7 days from the date of receipt, no refund or return is possible.